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Eldon Grove Academy

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Local SEND offer

The Parent Partnership Service plays a key role in promoting positive relationships between parents, schools, Local Authorities (LAs) and others. This is important in enabling children and young people with SEN to achieve their potential. Hartlepool Borough Council set up the parent partnership service in order to ensure that parents of children with SEN are fully informed and involved in their child’s education. Although the parent partnership service is part of the LA, it operates independently.


The service offers parents and carers the following:

  • Independent support and someone to talk to in complete confidence.
  • An explanation of matters concerning SEN.
  • Information Leaflets about special educational needs.
  • Help with filling in forms and expressing views.
  • Someone to attend meetings with.
  • Information about local support groups and voluntary agencies.


Contact: Tracey Liveras
Telephone: (01429) 284876

For more information, please click 

Hartlepool Families First

Hartlepool Families First exists to improve the quality of health and life for children, young people and their families through a range of social, welfare and educational measures.


The organisation’s objectives, as stated in their constitution, are: “Provision of therapeutic, educational and stimulating toys and equipment, the preservation and protection of health and the relief of distress within family relationships, in particular but not exclusively by the provision of a support and advice service and the promotion of good parenting practice and skills.”

Contact details

Hartlepool Families First, One77, 175-177 York Road, Hartlepool. TS26 9EQ
Telephone – 01429 867 016
For more information, please visit the website at


Hartlepool First Contact & Support Hub

Here you can find local and national services around things to do, places to go and people to talk to, all in one place! This site is aimed at Children, Young People, their families and any professionals who may be involved with them.

  • Advice on family issues and concerns
  • Access to specialist services and support
  • Family finance and budgeting
  • Benefit and entitlement checks
  • Training and employment advice
  • Becoming a childminder / childcare provider
  • Help with finding and paying for childcare
  • 2, 3, 4 year old Free Nursery Entitlement
  • Sure Start Children’s Centres
  • Activities for children and young people.


If you wish to contact the First Contact and Support Hub please contact them on 01429 284284 or by email to

You can also call in to see them at the Civic Centre, Victoria Road, Hartlepool.


Opening Hours: 8:30 am – 5:00 pm Monday to Friday (answer phone available outside business hours)

First Contact and Support Hub does not discriminate against gender, age, nationality, race, disability, sexual orientation, religious beliefs, status as a married person or civil partnership, pregnancy, maternity leave, trade union membership or other conditions.